Twilio
Last synced Apr 30, 2026
Create amazing customer experiences with our Customer Engagement Platform (CEP) that combines communication APIs with AI. Build solutions for SMS, WhatsApp, voice, and email.
Stay up to date with Twilio
APR 29, 2026 1 update
Resume Conversation widget now available in Studio
Studio now includes the Resume Conversation widget, which allows outbound Studio flows to connect to an existing Twilio Conversation. This widget fetches an existing Conversation, lists its participants, and configures Studio to continue the flow when inbound messages are received. Note that this...
APR 23, 2026 1 update
Elastic SIP Trunking - Pass on 603+ Reason Header Information
APR 21, 2026 3 updates
Flex UI 2.17.0 is now available
We’re excited to announce that Flex UI 2.17.0 is now available. This release includes a number of enhancements and bug fixes. For complete details, see the Flex UI release notes for 2.17.0.
Twilio Java Helper Library Major Version Release 12.x.x
We released a new major version of the Twilio Java Helper Library on April 21, 2026. This release adds JDK 21 build and test support, bringing official compatibility with the latest Java LTS runtime. The library continues to support Java 8 and above; no runtime upgrade is required.
Intelligent Alerts for Twilio Messaging is now Generally Available
APR 20, 2026 1 update
Twilio Node Helper Library Major Version Release 6.x.x
We're releasing a new major version of the Twilio Node Helper Library. To keep our customers' integrations secure, we're dropping support for Node.js versions 14 through 19, all of which have reached end of life and no longer receive security updates from the Node.js foundation.
APR 13, 2026 1 update
Transit CallerID Sunset: Migrate to Verified CallerID or Immutable Call Forwarding Before May 31, 2026
Starting May 31, 2026, Twilio will begin sunsetting the Transit CallerID feature. Customers currently using Transit CallerID to present a different phone number than the one they're calling from will need to migrate to an alternative before this date.
APR 9, 2026 6 updates
TCPA Known Litigators Check is now available in Compliance Toolkit
The TCPA Known Litigators Check is now available within Compliance Toolkit to help safeguard your messaging by identifying and blocking messages to phone numbers believed to be associated with individuals or entities with a history of filing TCPA-related legal actions.
Consent Management API is in Public Beta
Consent Management API is now available globally in Public Beta, allowing you to programmatically sync, store, update, and manage end-user consent preferences across RCS, SMS, and MMS channels. This API acts as a centralized source of truth for managing consent preferences.
Country Code Geomatch now supports RCS (Beta)
The Country Code Geomatch feature within Messaging Services now supports RCS in a public beta.
Specify your SMS fallback sender when sending RCS messages
You can now specify the SMS or MMS sender Twilio uses when an RCS message fails to deliver using the new "FallbackFrom" parameter in your /Messages API request.
ConversationRelay Payment Card Industry (PCI) Compliance
Twilio ConversationRelay now supports Payment Card Industry (PCI) compliant Voice workflows when configured with PCI-compliant TTS (text-to-speech) and STT (speech-to-text) providers.
AT&T phone numbers can now be added as RCS test devices
Twilio Programmable Messaging now supports adding AT&T test numbers to your RCS sender.
APR 6, 2026 2 updates
OAuth for Twilio APIs is now in GA
Twilio Communications APIs now support OAuth 2.0.
A2P 10DLC campaign registration will require privacy policy and terms & conditions URLs starting June 30, 2026
Starting June 30, 2026, PrivacyPolicyUrl and TermsAndConditionsUrl will be required fields when registering a new A2P 10DLC campaign via the Twilio Messaging REST API. Campaign creation requests that don’t include both fields will be rejected during campaign review.
APR 5, 2026 1 update
Branded Calling Insights: Canada, United Kingdom, & Germany
Branded Calling Insights for Canada, the United Kingdom, and Germany are now live in the US1 region.
APR 1, 2026 3 updates
Verify Events: Verification Event Stream V3 released with new Tags parameter
Verify Events: Verification Stream (all versions) will no longer provide updated message delivery status or error code information
Verify Events: Message Status Event Stream V2 released with new Tags parameter
MAR 31, 2026 2 updates
Twilio integration with Salesforce Service Cloud Voice is live on AppExchange
We’re excited to announce Twilio’s integration with Salesforce Service Cloud Voice is GA and listed on the AppExchange.
Voice Insights: Trust & Engagement Insights and Reports API (GA)
Voice Insights Trust & Engagement Insights and its companion Reports API are now Generally Available.
MAR 29, 2026 1 update
Twilio SCIM API
Twilio SCIM API is now Generally Available (GA).
MAR 26, 2026 5 updates
Add a Flex Instance to existing Twilio account or subaccount
We are excited to announce that Flex instances can now be added to any existing Twilio account or subaccount.
Configure Part of Audience to import audience conditions in Segment
In Segment, when building an audience based on audience membership, you can use existing audiences as criteria.
Create entity-based Linked Audiences in Segment
In Segment, you can now choose to build entity-based Linked Audiences, explicitly scoped to entities.
Detect entity context changes with data freshness for Linked Audiences in Segment
In Segment, Linked Audiences now supports data freshness detection for Identify events.
Flex SDK is GA
We are thrilled to announce that the Flex SDK has officially moved to GA.
MAR 25, 2026 1 update
RCS support now available in Studio
Twilio Studio now natively supports RCS (rich communication services) for both outbound and incoming message flows.
MAR 19, 2026 1 update
Start Conversation widget now available in Studio
Studio now includes the Start Conversation widget, which enables Studio flows to initiate a two-way Twilio Conversation without requiring custom code or direct API calls.
MAR 18, 2026 1 update
Increased MMS rate limits for A2P 10DLC Phone Numbers in the U.S. starting March 18, 2026
Starting March 18, 2026, MMS rate limits for Application-to-Person (A2P) U.S. 10-digit long code (10DLC) numbers are determined by Brand Trust Score and Campaign use case.
MAR 15, 2026 1 update
Twilio Now Supports Unified Opt-Outs across RCS, SMS, and MMS channels
Twilio Programmable Messaging automatically unifies opt-out management across RCS, SMS, and MMS channels.
MAR 9, 2026 1 update
SFMC Extension Async Action
This new action supports async batch for SFMC destination extensions.
MAR 6, 2026 2 updates
ConversationRelay widget is now available in Studio
Studio now includes a ConversationRelay widget that allows you to connect live voice calls directly to a WebSocket server.
More actionable error codes for A2P 10DLC Campaign registrations
Starting March 23, 2026, we’ll begin rolling out more specific and detailed error codes for US A2P 10DLC Campaign registrations.
MAR 4, 2026 1 update
Twilio end-user certificates for all REST API endpoints will be rotated on April 8, 2026
Security and reliability go hand in hand.
FEB 27, 2026 1 update
Verify Events: Message Status Event Types Pilot
Verify Events now supports message status events in real time.
FEB 26, 2026 1 update
Introducing RCS Messaging to Canada
Twilio Programmable Messaging now supports RCS messaging to Canadian phone numbers.
FEB 24, 2026 2 updates
Opt in to a faster, refreshed Studio canvas experience (beta)
We’re introducing a refreshed, easier-to-use Studio canvas in public beta.
New Guided Compliance Registration Experience for RCS Business Messaging
RCS Business Messaging now has a redesigned end-to-end compliance registration flow.
FEB 19, 2026 2 updates
Twilio Functions: Node.js v22 becomes the default runtime on June 11, 2026
Starting June 11, 2026, Node.js v20 support in Twilio Functions will end.
Changes to Public Certificate Authority EKU for SIP over TLS
Starting May 1, 2026, Twilio’s public Certificate Authority will no longer include the Client Authentication Extended Key Usage (EKU) extension.
FEB 18, 2026 3 updates
Flex UI 2.16.0 is now available
We’re pleased to announce that Flex UI 2.16.0 is now available.
WhatsApp usernames: New Business Scoped User ID (BSUID) field required starting June 2026
[U.S. A2P 10DLC] Campaign Registration - Privacy Policy & Terms & Conditions URL Fields Now Available
To support compliance and improve campaign approval rates, Twilio is introducing new fields during U.S. A2P 10DLC Campaign registration.
FEB 17, 2026 1 update
Business Registration Numbers Required for Toll-Free Messaging Traffic
To improve message reliability and security.
FEB 13, 2026 1 update
Campaign Verify Token Requirement for Toll-Free Messaging Political Traffic
To maintain compliance with industry standards.
FEB 9, 2026 1 update
Twilio REST API certificates moving to AWS Certificate Manager (ACM) starting January 26, 2027
Transitioning TLS certificate management.
FEB 4, 2026 1 update
Deprecation of region-specific Twilio API domain patterns
Starting April 28, 2026.
JAN 30, 2026 1 update
Verification Attempt DLR Event Types to be Restricted
JAN 28, 2026 1 update
Word Timings and Multi-language Detection for Twilio Real-Time Transcriptions now Generally Available
Twilio Real-Time Transcriptions now supports individual word timings.